Senior Support Worker / Team Leader

About the role

We're seeking an experienced Senior Support Worker / Team Leader to lead frontline care delivery within our crisis and supported living environments. This dual-purpose role combines hands-on support work with shift leadership responsibilities, ensuring we deliver safe, consistent, and high-quality care for individuals with complex needs.

Key responsibilities

• Provide direct support to individuals with autism, learning disabilities, and mental health challenges
• Lead and supervise support teams during shifts, ensuring adherence to care plans and safety protocols
• Manage crisis situations with calm professionalism and appropriate intervention techniques
• Mentor and guide junior support workers, providing on-the-job coaching and development
• Communicate effectively with individuals, families, healthcare professionals, and internal teams

Please address the following questions in your video. Speak naturally — there are no wrong answers.

1. 1

   Describe a challenging situation you've handled in a previous care role. How did you approach it and what was the outcome?

2. 2

   This role involves leading a team during shifts. Can you share an example of when you've had to guide or mentor colleagues in a care environment?

3. 3

   How do you balance providing necessary support while still promoting independence and dignity for the individuals you work with?

4. 4

   Do you speak fluent English?

Upload the documents below to become onboarding-ready. You can replace anything at any time.

Record a 2–3 minute video answering the screening questions above. You can retake as many times as you like before submitting.